The Referral Test: Leadership and Culture

This program provides a diagnostic framework for asessing organizational health through the lens of employee loyalty. Using the core question 'Would you refer your children to your current employer?' as a benchmark, it investigates the gap between elite high-performing teams like IBM and toxic environments that drive a 'Hell No' response. You will analyze research from Gallup, SHRM, and MIT Sloan to understand the financial impact of disengagement and toxic culture. The course introduces the Employee Net Promoter Score as a key performance indicator and offers practical reflection prompts to help leaders build a workplace worthy of those they care about most.